Welcome to our Frequently Asked Questions page!
We know that using cloth diapers can be a new experience for many parents, and it’s common to have questions.
That’s why we’ve compiled a list of our most commonly asked questions, so you can get the information you need to feel confident about using our diaper delivery service.
So take a look at our FAQs and don’t hesitate to reach out to us if you have any additional questions. We’re here to support you on your cloth diapering journey!
What diaper creams am I allowed to use?
We do ask that you avoid using any diaper cream that contains zinc, as it badly stains our diapers. The ONLY exception to this rule is the approved use of The Green Beaver Company diaper cream, which has been thoroughly wash tested. We do retail The Green Beaver Company for your convenience.
We also ask to avoid the use of petroleum based creams which can adhere to our fabrics and cause absorbency issues. A suitable alternative is plain coconut oil.
If you are at all in doubt if your cream of choice is ‘approved’ for use, please don’t hesitate to reach out to us! We also have several cream options for sale under our shop tab.
When will my diapers be delivered and how many?
We’ll deliver your starter package 1-2 weeks prior to your due date. Once baby comes home just let us know and we will add you to the delivery schedule. Deliveries will be made on the same day each week. We monitor how many diapers are going out and coming back each week to ensure you never run out or have too many. Please let us know if you are down to your last bundle of clean diapers prior to delivery!
Do I need to be home for delivery and pickup?
There’s no need to be home. Just place your waterproof laundry bag with the soiled diapers on your front step and we’ll take care of the rest.
What size of diaper does my child need?
Every baby is just a little different. We will deliver based on the age of your baby and if you find baby is outgrowing the current size, please send us an email and we will make sure you have the next size to try in your delivery. If you are sure you want to move to the next size, just email calgary@pumpkinsdiaperdelivery.net or call 403-771-0270 at least one day before your scheduled delivery day to have us make the necessary adjustments to the delivery.
Pumpkin’s Diaper Delivery diapers come in 5 convenient sizes that range from newborn to toddler.
Do I need diaper covers?
Yes! Our cloth diapers will wick wetness to the outer layer and a diaper cover is needed to keep clothing dry. We have covers you can rent or purchase. If you purchase the covers from us we will wave the rental fee for the newborn size until your baby fits properly into the one-size diaper covers.
Do I need to soak, rinse or scrape the diapers?
No! There is no scraping, rinsing or soaking with Pumpkin’s Diapers just place them in the odor-free diaper pail lined with our waterproof laundry bag. It’s as simple as that and as easy as a disposable diaper!!
What if I miss a pickup?
The first missed week the driver will leave a reduced number of clean diapers for you. The next week you will need to leave out both bags of soiled diapers. If you forget to leave the bags out for two consecutive weeks we will not be able to leave you any diapers. We need to be sure that we have enough diaper inventory for all customers. You will still be charged $23.60 for a regular delivery, as our delivery van came to your house
What if the diapers are lost or stolen?
We charge $20 per diaper & $15 per diaper bag for lost or stolen items.
Give me more details about pricing and invoicing please!
Our “straight forward pricing” policy means you will NEVER see a “fuel surcharge” or a “delivery charge” on your invoice. What we advertise $24.95 (Calgary, Airdrie, Chestermere, Langdon), $26.95 (bordering towns) is exactly what you will be charged. No surprises.
When you choose any of our starter packages you will be billed for the package in which you choose. After your baby is born your first delivery is on us. Then you will be billed on a bi-weekly schedule. We will automatically bill you through your chosen method of payment. Once your payment has been processed you will receive a receipt by email. You can always change your payment method and any of the other account details such as address or contact info by visiting “My Account“.
What if I'm travelling /on vacation or want to cancel?
Two weeks notice is required for vacation and cancellation. You will still be charged if you fail to provide written notification of vacations a minimum of two weeks in advance.This time allows us to make necessary employee scheduling changes and ensures you will not be invoiced for the time you are on vacation.More information can be found on our policies page.
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