I recently encountered some issues with my wash routine that left my diapers smelling of 'wet cloth' (think dirty dish cloth). As I'm new to diapers, the wash routine is probably the most daunting task and Cayley was nothing short of amazing with her help and suggestions. After trying to fix the issue myself, I sent them to Pumpkins for a 'reset' - I should have just done this initially. The diapers smelled fresh and clean upon receiving them back and Cayley checked up on us a few days later to make sure all was well. Not only is their process spot on, their customer service is above and beyond expectations. I would definitely recommend their services to a friend or family member and had I not purchased a large stash, I would consider them for sure for diaper service.
I knew I was going to cloth diaper my babies when I was pregnant, but I didn't even look into using a service. I thought they would just wash my own diapers for me; I didn't realize that they provided the diapers, and pretty much just take care of everything for you.
Fast-forward to when my twins were almost a year old, and I was just about at my wits' end trying to find the perfect wash routine so my diapers would actually come out clean. It was also time to purchase the next round of diapers, because the babies had grown out of the first size. For some reason, I ended up looking at services. Best decision ever!
I found Pumpkins, which had recently come under new ownership. Cayley and Steve have provided some of the best customer service I've experienced in years. They go out of their way to ensure their customers are getting what they need. The diapers are top-notch—we never have leaks. Delivery is always timely, and the price is right (especially for twins! I'm barely spending more than I would to buy and launder my own). I even got them to strip my original diapers, and they all came back in beautiful condition.
I honestly have nothing but good things to say. My only regret is that I didn't start with them from the beginning. If you're considering a diaper service, you've found the right one here!
I've used two different diaper service companies before finding Pumpkin's, and they are fantastic! The quality of their diapers is superior to the other guys, and their service is unbeatable. My little girl has never had a rash (not once!), their diapers are impeccably clean, and they help you navigate through all the bumps in the road (leaks, wrong size, heavy wetting, etc). They stand behind their word and will go the extra mile every time. Cayley and Steve have made this one part of being a parent so much easier!
Thank you so much for your wonderful service these past 7 months! I appreciate you making cloth diapers so easy for me.
We absolutely love this diaper service! Cayley and Steve are amazing, they go above and beyond to make sure all your diaper needs are met. The diapers are delivered on time and in amazing condition and there are never any surprise extra costs or fees. It is so nice to be able to use cloth diapers for my baby and not have to worry about washing them myself. And the cost works out to cheaper than using disposable diapers. So please consider this service, it's better for your baby, you, the environment and your wallet!
I just want to say thanks, I had my diapers stripped this past week and they are working wonderfully! Cayley was so helpful and went above and beyond helping me out. I also love that they provide loaners while mine were being stripped!
Awesome experience! I was with another diaper service for a year with my oldest baby and wish I had switched sooner. Pumpkin's staff are so friendly and communicative about issues and regular updates. I also got free tickets to the baby and tot show which my two little ones loved! I am so impressed and happy that I looked to switch. Would definitely recommend to any new mom or soon to be mom. It is easy, all you have to do is put out the dirty diapers weekly.
We always knew we wanted to do cloth diapering, but when we talked to most other parents, they often smiled and said we probably wouldn't feel that way after a month or two of doing newborn diapers. A friend told us about Pumpkin's Diaper Service, and after some research we realized it was the most convenient, comprehensive, and possibly the most competitively priced service in Canada! We recommend it to everyone we know (and even people we don't know)!
I'm really happy with our decision to switch to [Pumpkin’s]. The diaper bags (and clean diapers) smell a lot better, the diapers are of consistently higher quality (your competition doesn't seem to catch broken snaps as well as you and your diapers seem newer), and the wipes are on a completely different playing field! We switched because of the lower price (and inconsistent service with wipe delivery), but will certainly come back to you with our next baby because of your quality.